Privacy policy

Privacy policy

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Effective Date: February 23, 2026

At Porom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment information

b) Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (cookies)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates

  • Improve our website and services

  • Send promotional offers (only if you opt in)

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

All payment transactions are processed through secure third-party payment gateways. Porom does not store your card details.

4. Cookies

We use cookies to:

  • Improve browsing experience

  • Analyze website traffic

  • Remember your preferences

You can disable cookies from your browser settings if you prefer.

5. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Third-Party Services

Our website may contain links to third-party services (e.g., payment providers, delivery partners). We are not responsible for their privacy practices.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, contact us at:
Email: info@porom.com.bd
Phone/WhatsApp: +8801352-025242

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Porom Customer Support
Email: info@porom.com.bd
Phone/WhatsApp: +8801352-025242
Business Hours: Saturday - Thursday 9.00 a.m. - 7.00 p.m.