Shipping policy

Shipping policy

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Effective Date: February 23, 2026

At Porom, we are committed to delivering your order safely and on time.

1. Delivery Coverage

We currently deliver across Bangladesh. Delivery availability may vary depending on location.

2. Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery timeline:

  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 2–5 business days

Please note: Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges will be calculated at checkout.

  • Free delivery may be available for orders above a certain amount (if applicable).

Porom reserves the right to update shipping charges at any time.

5. Order Tracking

Once your order is shipped, you may receive a confirmation message with tracking details (if available).

6. Delivery Attempts

  • If the courier is unable to deliver due to incorrect address or unavailability, re-delivery charges may apply.

  • Customers must provide accurate delivery information to avoid delays.

7. Damaged or Missing Items

If you receive:

  • A damaged product

  • An incorrect item

  • A missing item

Please notify us within 48 hours of delivery with clear photos and order details.

8. Contact Us

For shipping-related inquiries:

Porom Customer Support
Email: info@porom.com.bd
Phone/WhatsApp: +8801352-025242
Business Hours: Saturday - Thursday 9.00 a.m. - 7.00 p.m.